The National Consumer Federation's 2011 Consumer Congress: What next for consumerism?

7 March 2011 at the QEII conference centre, London - afternoon

• Aim: An afternoon conference with workshops which aims to: review how the consumer movement has met challenges and developed over recent years; establish where we are now; explain the coalition’s future plans for the consumer, and to look at hot consumer topics for the year ahead.

The Citizens Advice and NCF Consumer empowerment panel debate: Do consumers just need a nudge in the right direction or can they be empowered to make more informed decisions?

7 March 2011 at the QEII conference centre, London - early evening

• A debate about the wider impact of the changes in the Government's consumer landscape review for consumers, communities and local and national consumer organisations; plus the pros and cons of the different techniques being used and considered by Government, academics and consumer organisations for empowering and better protecting consumers in the future.

For more information see the conference page.

Congress 2009

In December 2009 the NCF held a Consumer Congress on Consumers and the Credit Crunch.

Details of the event and transcripts of the speeches given are available under the Congress 2009 tab.

This congress resulted in the production of the NCF Consumer Manifesto for the 2010 election. Other follow up work included a study undertaken with Consumer Focus on the Financial Services Authority's "Treating Customers Fairly" initiative, a survey of NCF members on what they thought it would mean to be treated fairly, the formation of our Fairness in Finance policy group and consultation inputs to the retail banking regulation review.