Programme for the day 10th December 2009

10.00 Registration and Coffee

10.30 Welcome and Introduction Mary McAnally, President, NCF

10.35 Kevin Brennan MP Minister of State, Dept. Business, Innovation and Skills

10.50 Sue Edwards Head of Consumer Policy, Citizens’ Advice

11.00 Lord Lipsey Former Chair, Financial Services Consumer Panel

11.10 Ron Gainsford Chief Executive, Trading Standards Institute

11.20 Richard Thomas Former Information Commissioner

11.30 Diana Miller Director, Group Risk & Compliance, Legal & General

11.40 Chris Pond FSA, Director of Financial Capability

11.50 Introduction to Discussion Groups Arnold Pindar, Chairman, NCF

11.55 Coffee break

12.10 Discussion Groups

13.00 Lunch

13.50 Lord Whitty Chair, Consumer Focus

14.00 David Thomas Chief Ombudsman, Financial Ombudsman Service

14.15 Paul Lewis Freelance Finance Journalist

14.30 Discussion Groups (continued)

15.30 Coffee Break

15.50 Reports from moderators

16.20 Arnold Pindar Chairman of NCF

16.30 Close