As the speakers speeches are transcribed they will be placed on this web page.

The speeches available so far are :-

The Chair's introduction to the day

Kevin Brennan MP,  the MInister for Consumers - his speech

Questions and answers arising from the Minister's speech.

Morning speeches

Sue Edwards, Head of Consumer Policy at Citizen's Advice talked about the problems that CABx see facing consumers arising from the credit crunch, together with some remedial steps - her speech and powerpoint slides.

Lord Lipsey, formerly chair of the Financial Services Consumer Panel, gave us his views on consumer protection within the financial sector. His speech.

Ron Gainsford, Chief Executive of the Trading Standards Institute, summarised the highs and lows of public law enforcement. His speech.

Richard Thomas, formerly Information Commissioner, explained how the Freedom of Information legislation works. His speech.

Diana Miller, Legal & General Group's Risk and Compliance Director, talked about how the industry needed to change to understand the consumerist approach. Her speech.

Chris Pond, Director of Financial Capability at the Financial Services Authority, explained how right regulation was going to replace light regulation. His speech

Finally there was a question and answer session with the morning's speakers.

Afternoon speeches

Lord Whitty, chair of Consumer Focus talked about the work of the organisation and where he thought it would focusing in the next year - his speech

David Thomas, Chief Ombudsman at the Financial Ombudsman talked about the behaviour of the finance industry, and the effect on consumers of using agencies to complain - his speech

Paul Lewis, freelance financial Journalist outlines his three radical ideas for transforming the finance industry - his speech.

Finally, there was a question and answer session with the afternoon speakers.